Moontime Stories
Support
Help for Moontime Stories subscriptions, restore purchases, offline access, audio playback, and language settings.
Contact us
For help with Moontime Stories, email [email protected]. Please include your device type, app version if available, and a short description of the issue.
Restore purchases
If you purchased Moontime Premium but the app does not show Premium access, open the Premium or settings area in the app and tap Restore Purchases.
Make sure you are using the same Apple App Store or Google Play account that was used for the original purchase.
Cancel or manage a subscription
Moontime Premium subscriptions are managed by Apple or Google. To cancel or change a subscription, open your Apple App Store or Google Play account subscription settings.
Deleting the app does not automatically cancel a subscription.
Offline access
Moontime Premium includes offline access for supported stories. If a download fails, check your internet connection, available device storage, and whether your Premium subscription is active.
Audio playback
If audio does not play, check the device volume, silent mode, network connection, and whether the story audio has finished downloading for offline use.
Languages and catalog
Moontime Stories supports multiple languages. Catalog availability may vary by language while we expand the library.
The app is especially useful for families raising bilingual, trilingual, or multilingual children who want storytime across more than one language.