Terms of Service for Odisea

Last updated: October 4, 2026

These terms cover services operated by Odisea.ai UG (haftungsbeschränkt), Eschersheimer Landstraße 42, 60322 Frankfurt am Main, Germany ("Odisea", "we"). Contact: [email protected]. Our registration and representative details appear in the legal notice.

Map Maker and the mobile apps are different products. These shared terms apply to the product and features you actually use. A feature described here is not a promise that it is available on every platform, version, account or plan. An expressly agreed order or business contract takes precedence where it differs. When you create an account or enter a contract that refers to these terms, you agree to them. The Privacy Policy is an information notice; it does not replace any separate consent required by law.

1. Products and permitted use

Map Maker and published web maps

Map Maker provides website tools for creating, importing, editing and, where enabled, publishing or embedding maps, routes, reports and media. You may use these tools for personal or business purposes within your plan. Publishing a map can make its selected content accessible to the public, including through shared links, embeds and search engines.

Odisea mobile apps

The iOS and Android apps provide travel and exploration features such as maps, tours, audio, location-based discovery and downloads where available. Generation, live voice assistance and creator or media tools depend on the app version, account eligibility and plan. Mobile access does not automatically include Map Maker authoring or publishing rights or a Map Maker subscription.

We grant you a limited, non-exclusive permission to use the service as intended for your account and plan. This does not transfer ownership of our software or give you unrestricted rights to other people's content. Published content may carry a separate licence, which must be respected.

2. Accounts and acceptable use

Provide accurate account information, protect your credentials and tell us about suspected unauthorised access. If you act for an organisation, you must have authority to bind it. You must meet the legal age and capacity requirements for entering the relevant contract; a child must not create an account without any legally required parent or guardian involvement.

Do not upload unlawful material, infringe intellectual-property or privacy rights, impersonate others, introduce malware, harass people, bypass access or usage limits, or interfere with the service. Do not systematically extract content or reverse engineer software except where mandatory law permits it.

3. Your content and image permissions

User content includes photos, images, documents, text, recordings and other material you upload, import, link to or publish using a supported feature. You retain the rights you already hold. Uploading or finding a file online does not make you its copyright owner, and an image URL or credit alone is not permission to use it.

For content you submit, you confirm that:

• You own the necessary rights or have a valid licence, permission or other lawful basis for the intended use.
• That basis covers the intended audience, commercial use where applicable, and the processing needed for your selected features, including public display if you publish it.
• You provide and preserve required author credits, licence details and other conditions. You do not label another person's work as your own.
• You respect the rights of identifiable people and obtain any legally required permissions. Do not upload sensitive personal material without a lawful basis.

Keep evidence of your permission and provide it when reasonably requested to resolve a rights complaint. These responsibilities apply to Map Maker uploads and to mobile uploads where enabled. They do not transfer Odisea's own legal obligations to you.

4. Permission you give Odisea

To operate the features you choose, you grant Odisea a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit and technically adapt your content, such as resizing, cropping, format conversion and delivery through our service providers. Processing by AI services is included only where needed for a feature you request. For content you publish, this includes displaying it in the resulting map, tour, cover, marker, preview or embed according to its visibility. You grant only rights you can lawfully grant; applicable third-party licence conditions remain binding.

This is a service licence, not a transfer of ownership or a blanket permission to use your uploads in unrelated advertising, train general-purpose AI models, or add them to an unrelated public image catalogue. Such uses require a separate permission or another valid legal basis. Other users receive no general right to reuse an uploaded image merely because they can view it.

The licence ends when the relevant content is removed from the service, apart from limited storage required for backups, legal obligations or disputes. Unpublishing ends the public display but may leave the content in your account. Removing content cannot recall copies already downloaded, independently shared or cached by others. Personal-data retention is explained in the Privacy Policy.

5. User uploads and other image sources

A user-upload label identifies how content reached the service; it does not certify authorship or a licence. We do not necessarily know the original source of each upload and do not individually verify every upload before it appears. This does not prevent us from investigating complaints or meeting our legal duties.

Images supplied by Odisea or retrieved through third-party discovery are distinct from user uploads. Applicable source licences and attribution requirements still apply. Automatic matching is not a guarantee that an image depicts the right place or that every proposed use is permitted. A user upload is not automatically cleared for reuse across other maps or the wider landmark catalogue.

6. Copyright reports and content moderation

Anyone may report suspected unlawful content without an account using our content-reporting page or by emailing [email protected]. Identify the exact content and location, explain the alleged infringement or other illegality, provide supporting information and contact details, and confirm your good-faith belief that the report is accurate and complete.

We review notices in a timely, objective manner and remove or disable access to unlawful content expeditiously when we obtain the relevant knowledge or awareness. We may request clarification or evidence. Where contact details are available, we acknowledge the notice and communicate the decision. For content or account restrictions, we provide the affected user with reasons and information on available ways to contest the decision, subject to legal exceptions.

Restrictions may include removing specific media, unpublishing content or restricting an account. Serious or repeated infringement may result in suspension or termination; decisions will take account of their circumstances and applicable law. Urgent action may be taken before notice where necessary. To challenge a decision, reply to its notification or email us with the content reference and your supporting evidence. This does not restrict available statutory or court remedies.

7. AI, navigation and travel information

AI-generated text, translations, audio and live responses can be inaccurate or incomplete. Maps and walking routes can miss closures, access restrictions, hazards or changes on the ground. Check important information with authoritative sources, follow local signs and laws, and exercise reasonable care. The service is not an emergency service or professional safety advice. Do not interact with the app in a way that distracts you from your surroundings or driving.

These limitations do not remove mandatory quality, safety or consumer rights.

8. Prices, subscriptions and cancellation

The applicable price, billing interval, usage limits and renewal conditions are shown before purchase. A purchase covers the products and features described in its offer; do not assume a mobile purchase includes a paid Map Maker plan or the reverse. Manage website subscriptions through the available billing controls or contact us. App Store and Google Play purchases are managed through the relevant store, subject to its payment and cancellation procedures and applicable law. Deleting an account or uninstalling an app does not necessarily cancel a store subscription.

Cancellation normally prevents the next renewal and leaves paid access available for the remaining paid period. Refunds and earlier termination remain available where required by law or expressly included in your offer. We do not retroactively change an agreed paid period; changes to renewal pricing or material conditions require appropriate advance notice and any agreement required by law.

9. Consumer withdrawal and statutory rights

If you purchase as a consumer and have a statutory withdrawal right, you may generally withdraw within 14 days of concluding the contract without giving a reason. Send an unequivocal statement identifying your purchase to Odisea at the postal or email address above; sending it before the deadline is sufficient. You may use: "I withdraw from my contract for [service], ordered on [date]. Name: [name]. Address: [address]. Date: [date]." A signature is needed only for a paper statement. Using this wording is optional.

Where applicable, we refund payments within 14 days of receiving the withdrawal, using the original payment method unless otherwise agreed, without a refund fee. Any lawful proportionate charge for services already supplied requires the applicable conditions, including your express request to start during the withdrawal period. Loss of a withdrawal right for fully performed services or immediately supplied digital content applies only when the statutory conditions, including separate express consent and acknowledgement where required, are met. Accepting these terms alone does not waive that right. Store purchase procedures do not remove mandatory consumer protections.

10. Availability, changes and account closure

Availability can be affected by maintenance, connectivity and third-party services. We may develop or change features for justified operational, security or legal reasons, subject to agreed paid services and statutory obligations. Material adverse changes to paid digital services will be handled with the information, notice and cancellation rights required by law.

You may stop using the service and request account deletion through the available controls or deletion page. We may restrict accounts for substantiated breaches, security risks or legal requirements, proportionately and with the notices and remedies required by law. Deletion, content retention and subscription cancellation are separate processes.

11. Liability

We are liable without limitation for intentional misconduct, gross negligence, injury to life, body or health caused by fault, and liability that cannot lawfully be excluded, including applicable product liability and expressly assumed guarantees. For ordinary negligence involving an essential contractual obligation, liability is limited to foreseeable damage typical of the contract. Otherwise, liability for ordinary negligence is excluded to the extent permitted by law. Essential obligations are those needed to perform the contract and on whose fulfilment you may ordinarily rely.

Liability for third-party content is determined by applicable law, including any conditional hosting exemptions. These terms do not promise immunity from claims, override court orders or waive statutory rights concerning defective digital services.

12. Business users and third-party claims

If you use the service as a business, you must reimburse reasonable, necessary losses and costs arising from substantiated third-party claims caused by your culpable breach of the content-rights obligations in these terms, to the extent legally permitted. We will inform you promptly and allow reasonable participation in the defence. This does not cover losses caused by Odisea's own fault or settlements agreed without your consent. This contractual reimbursement obligation does not apply to consumers and does not determine a third party's rights.

13. Privacy and communications

Our Privacy Policy explains processing for each product. Accepting these terms is not blanket consent to personal-data processing or marketing. Optional website analytics and marketing choices are separate. We may send service, billing, security and legal notices needed for your account; promotional messages require the applicable lawful basis and opt-out.

14. Applicable law, disputes and changes to these terms

German law applies, without depriving consumers of mandatory protections under the law that would otherwise apply in their country of habitual residence. Contact us to try to resolve a dispute. You are not required by these terms to use private arbitration; statutory court jurisdiction remains available. For merchants, public-law entities and special public-law funds, Frankfurt am Main is the agreed venue to the extent legally permissible. Our legal notice explains our position on consumer dispute-resolution bodies.

We may revise these terms for changes to products, law or operations. For existing contractual relationships, we will communicate material changes and obtain agreement where required; posting a new date alone does not amend an existing contract. If a provision is ineffective, mandatory law governs and the remaining provisions continue where legally permissible.